citation bias-free language bias-free language⏎
block format build goodwill block format⏎
common ground collection series collection letter⏎
active listening acknowledgement responses close⏎
business slang channel overload citation⏎
common ground close analytical report⏎
clip art chartjunk complimentary close⏎
buying time with limited agreement body language active listening⏎
complaint letter complex sentene business-ese⏎
choice (selection) adjustment assumptions⏎